Wednesday, June 15, 2016
1:00 pm - 2:00 pm EDT
International Etiquette Centre
Image consultants as well as etiquette consultants have an uphill battle these days to win and retain clients. Since you can't guarantee results, you have to work especially hard at delivering exceptional client service.
There are many who failed at it. A client who doesn’t call back or says she is not convinced your products or services are worth it.
Has it ever happened to you?
I get plenty of consultants who contact me after the fact… many times it comes down to your customer service/business etiquette mistakes.
Let me share my tips to improve your customer service skills that will boost your credibility and your income.
You Will Learn:
- How to "visit" with a client
- How your body language says you are listening
- How to manage your first and last impression
- How to learn to give "lagniappe"
- How to make a client for life
Elena Brouwer, Director and Chief Etiquette Officer of the International Etiquette Centre, has developed unique business etiquette, international protocol, customer service and personal image programs to fit her worldwide clientele. She travels internationally as a speaker, educator, and presenter.
Growing up in the USA with an ancestry of Chinese, Spanish, Irish, and Jewish, she has firsthand experience about different business and social cultures.
She has been president of AICI Florida Chapter for the last two years.